A New Focus on the Consumer Patient and the Road to Change

Submitted by lauren.bennett@hci3.org on Tuesday, January 14, 2014 - 07:24

Change to an established and large institution is a long and difficult process. Think about the American Revolution. A small, but able group of passionate visionaries started a small movement in their towns and cities that grew to a unified fight against a powerful establishment. It wasn't an easy or short fight, but in the end, a new nation was born and those who it was affecting most changed the status quo: the American people.

Fighting for healthcare reform, while very different from the tragedies of a physical war, has similar beginnings. It is the American people who need to put pressure on the government in order to facilitate change. Where does this pressure begin? On your own street. It starts small and grows into a national movement because as more and more people see how unfair the current system is, they too join in and spread that message into their own communities and demand transformation.

It is no secret that there are major issues with our current healthcare system: high costs sending people into bankruptcy, medical errors causing harm or death due to low quality care and lack of publishing pricing hindering informed health decision to name a few.

That is the bad news. The good news is this all can change. It won't be easy and will take time, but it can happen.

HCI3 created a consumer-patient focused website, INQUIREhealthcare, in order to help consumers seek care with confidence and make informed treatment decisions. In addition, we want to unleash the power of the American consumer-patient to drive positive change across the health care system. In this effort, we are working to promote transparent information that helps all Americans compare doctors and hospitals, reward the best performers, and use the power of the market to improve quality.

There are two main roles one can play:

1. Be a revolutionary and start a movement at the local area
2. Stand back and do nothing

We believe consumers are passionate enough about their heatlhcare to make the right choice.